Question 1

What are the opening hours?

Accepted Answer

Monday:          2:00 PM - 9:00 PM
Tuesday:          2:00 PM - 9:00PM
Wednesday:   2:00 PM - 9:00 PM
Thursday:        2:00 PM - 9:00 PM
Friday:              2:00 PM - 11:00 PM
Saturday:        11:00 AM - 11:00 PM Sunday:           11:00 AM - 8:00 PM

Question 2

Are there any age restrictions?

Accepted Answer

Any  minor under the age of 16 must be accompanied by an adult or guardian.  Patient Zero and Lost City experiences require the minimum age to be 13 due to the content of the experience.  HypergateVR  does not allow anyone under the age of 10.

Question 3

Do I have to book my experience in advance?

Accepted Answer

The simplest way to make a reservation is to use our "book now" button.

Question 4

How do I get to the center?

Accepted Answer

The center is located at 520 Santa Monica Blvd, Santa Monica, CA 90401.

Question 5

What does Hypergate VR offer?

Accepted Answer

Our core-offering is our Hypergate VR for up to 8 participants.   In addition we offer a range of soft drinks and a comfortable lounge.

Question 6

What is free-roam full-body VR?

Accepted Answer

Free-roam full-body VR is currently the most advanced way to experience virtual worlds. Using state-of-the-art technology players are fully immersed and their motions are captured and transmitted to other participants in real-time. 
 Thanks to full-body technology not only the player's head but also his/her hands and feet are tracked providing the highest level of immersion. 
 In short: A group of players can freely roam the virtual world inside a physical 200m² arena which is enhanced through 4D effects and real-world objects that make the experience even more authentic.

Question 7

What is your cancellation policy?

Accepted Answer

Cancelation prior to 48 Hours of booking will receive a full refund. Cancelation prior to 24 hours of booking will receive a 50% refund. Cancelation under 24 hours will not receive refund. There is NO CHARGE if you wish to reschedule your experience.

Question 8

How is the equipment sanitized?

Accepted Answer

All equipment is wiped down and sanitized after each participants experience. HypergateVR. Disposable face coverings are available upon request. Hand sanitizers are located throughout HypergateVR.